As a small business, we are always on the go, managing admin tasks, out in the field on client sites, or working on bringing additional kitchen exhaust and fire prevention services to our Southern California clients. We want to be available to our clients 24/7, because we know our clients are just as busy: they are restaurant owners or managers and chefs running busy commercial kitchens. When they need their equipment checked, cleaned or inspected, we want to be there. If they happen to call us outside of 9-5, as their fire prevention partner, we answer the call. With the help of our small business answering service, we can be available around the clock.

Benefits of An Answering Service for Small Businesses

In our industry, emergencies can arise at any time. By partnering with an answering service, we guarantee that our clients can reach us whenever they need assistance, whether it’s late at night or during weekends. This consistent availability not only boosts customer satisfaction but also captures potential leads that might otherwise be missed. As much as we would like to answer every call personally, that is not always possible in our industry. When the answering service agents pick up, they represent our business with utmost professionalism, so we feel at ease delegating this import task.

The best feature of the answering service is that they know how to get a hold of us. Important calls from our valued clients are always routed to one of our cell phones and identified as priority. This allows us to make the time and give our valued clients the attention they deserve. Solicitations or telemarketing calls are in a different category – they don’t need to be addressed, and we don’t need to take the time away from our clients to screen them. We can also take advantage of the dispatch feature if needed. As our business grows and we aim to be the #1 fire prevention service for commercial kitchens all over Southern California, our answering service partner will become even more important in our operations. In fact, this type of outsourcing partnership is what is helping us grow, freeing up time to focus on strategic priorities.

In our business, there are always new things to learn: new equipment manufacturers, new cleaning practices, new fire safety regulations, and more. We are committed to staying up to date on all the latest trends in commercial kitchens, whether that means earning a new designation or certification, or attending a professional training. While we make the time to attend classes or educate ourselves to stay ahead of the competition, we know that no important call will ever be missed. This type of peace of mind can only come from the most professionally and tech savvy answering service partner. We can’t afford dropped calls, long wait times, or unprofessional call answering. We look for the best, so we can continue providing the best service to our Southern California clients and keep growing.